Disclaimer: Some projects are password protected due to NDA(s). To learn more about them, please contact me directly.
Strategic research & New AI Product Offering
August 2024 - Present
Due to changes in the market, I was tasked with finding new business opportunities through user research. A promising opportunity was found and I then designed, tested, and helped launch a new product that succeeded in Louisiana and is being expanded into new markets.
Context: AI and Chat
User Research Methods: Remote Interviews and Prototype Testing (“Wizard of Oz”-ing and AI-enabled)
Tools Used: Figma, OpenAI+Azure AI+Langfuse
Creating a flexible Employee Platform
November 2022 - Present
Before I arrived, the startup relied on spreadsheets, Salesforce, and a patchwork of applications to help their employees complete their jobs and collaborate. However, these tools were not able to scale and rapidly adapt with the organization. This project is about developing a platform from the ground up and adapting as the start-up found new business opportunities.
Context: Desktop web application
User Research Methods: Remote & in-person Interviews, observations, generative toolkit, prototype testing, & web analytics
Tools Used: Figma
Overhauling The Legacy System For 3M
March 2019 - April 2021
Context: Responsive Website
User Research Methods: Interviews, Contextual Inquiry, Co-Design Sessions/Workshops, and Prototype Testing
Tools Used: Sketch 3, Invision, Figma, Axure, and Illustrator
Additional Details: Due to a NDA, this project is password protected. Please contact me if you wish to learn more.
Creating An Analytics Platform
April 2021 - Present
Context: Responsive Website
User Research Methods: Interviews, Contextual Inquiry, and Usability Testing
Tools Used: Sketch 3 and Axure
Additional Details: Due to a NDA, this project is password protected. Please contact me if you wish to learn more.
Additional work, deliverables, and process examples, can be found here.